Klar Support

Help with the Klar app

Welcome to support for Klar, a voice-driven language-learning app. On the App Store the app is listed as “Klar Speak”. Below are answers to the most common questions — and how to reach a human if you need one.

Contact us. Email and we’ll get back to you, usually within a couple of days. To help us help you faster, tell us your account email, your device, and what you were doing when the problem happened.

Common topics

Delete your account

You can permanently delete your account and everything in it from inside the app:

  1. Open Klar and tap your profile (the avatar at the bottom of the home screen).
  2. Tap Delete account and confirm.

This erases your words, your progress, and your account for good — there’s no undo. Deletion takes effect immediately, and we don’t retain any of your data afterwards. Note that deleting your account does not cancel a paid subscription; see below.

Cancel your subscription

Klar Pro is billed through the app store you bought it from, so you cancel it there — not inside Klar. Open your device’s subscription settings, select Klar, and cancel.

Cancelling stops future renewals; you keep access until the end of the period you’ve already paid for.

Request a refund

Purchases are processed by the app store you bought Klar from, so refunds are handled there under that store’s policy. Open your app store’s purchase or order history, find your Klar purchase, and request a refund.

Free minutes & Klar Pro

Klar includes a limited amount of free practice time, plus an optional Klar Pro subscription for more. The current free allowance and Pro pricing are always shown in the app before you buy — open Profile to see how many minutes you have left and what’s available.

Quick answers

The tutor can’t hear me

Make sure you granted microphone access (your device’s Settings → Klar), that you aren’t muted, and that you speak after the tutor finishes — Klar listens and speaks in turns, not both at once. A wired or Bluetooth headset can also help in noisy rooms.

The tutor talks too fast (or too slow)

During a practice session, tap the sliders button to open practice settings, then adjust Tutor speed. You can also set Your level there so the tutor matches how much you understand.

Change your language

Open Profile → Language. Klar keeps one language active at a time; your saved words stay safe per language, so switching back later brings your notebook back exactly as you left it.

I didn’t get my verification or password-reset email

These emails come from — check your spam or junk folder and allow that address. You can request a fresh email from the app; verification links expire, so use the most recent one. To reset a forgotten password, tap Forgot password on the sign-in screen.

Is my data private?

We collect only what we need to run the app and never sell your data or use it for advertising. Details are in our Privacy Policy and Terms of Service.

Still need help?

Email and we’ll take care of it.

Privacy Policy · Terms of Service